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Help Center

Answers on accounts, funding and MT5 — plus 24/5 human support.

Accounts · Funding · MT5Same-Day Responses24/5 Human Support
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FAQ by topic

Start with your topic below. If the answer links to a guide, open it — most issues are solved in two clicks.

3Help topics covered
11FAQs answered here
$5,000Initial Deposit from
0%DOYOS deposit fees
1

Accounts

How do I open an account?

Register, verify ID + address, choose Individual Account/Priority Trading Service (Islamic), then fund.

What is the Initial Deposit?

Individual Account: Classic $10,000; Standard (STD) $100,000; VIP $1,000,000.
Priority Trading Service (Islamic): Basic $5,000; Advance $50,000; Pro $500,000.
Corporate: $1,000,000. See Compare Accounts.

How do I verify (KYC)?

Upload passport/ID + proof of address in portal. Usually approved same day.

2

Funding

How fast are deposits?

Cards/crypto/e-wallets instant; bank 1–3 days. 0% commission. See Payment Methods.

How do withdrawals work?

Request in portal to same source. Same-day processing on business days — details.

Are there fees?

DOYOS charges 0% on deposits/withdrawals. Banks/blockchains may charge their own.

3

Platforms

Which MT5 should I download?

Windows: MT5 Windows • Android: MT5 Android • Mac/iOS: MT5 Mac/iOS • Browser: MT5 Web.

Can't log in?

Check server (emailed at signup), password, and stable internet. Reset via portal if needed.

Do you allow EAs?

Yes — EAs, hedging and scalping allowed on eligible accounts.

Still need help? Contact us

Tip: For fastest resolution include your account email, MT5 login and a screenshot. For money moves, use the Funding and Payment Methods pages first.
1

Callback Request

Leave your number — we call back fast.

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2

Contact Us

Message, offices and live-chat options.

Contact →

3

Complaints

Fair, documented resolution process.

File Complaint →

Where can I learn trading basics?

Start with Beginner Guide, Academy and Glossary.

How do I calculate margin and pip value?

Use our working calculators before every trade.

Popular documents

Funding and Withdrawal

Deposit times, withdrawal steps and 0% commission details.

Open

Beginner Guide

6 steps from demo to first live trade with risk rules.

Open
Risk warning: Trading Forex/CFDs on margin carries a high level of risk. The information here is for educational purposes and does not constitute investment advice.

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