1. Who processes personal information
DOYOS Global Ltd processes personal information in connection with website enquiries, account onboarding, trading services, compliance, support, partnerships and legal obligations.
Contact compliance@doyos.com for privacy questions or rights requests.
2. Information we collect
- Identity and contact information, including name, date of birth, address, email and phone.
- Identity documents, tax information, source-of-funds and beneficial-ownership details.
- Account, transaction, payment, trading and platform information.
- Device, IP, browser, security, communication and website-usage data.
- Partner, corporate and professional information where relevant.
3. Why information is used
Information may be used to create and manage accounts, verify identity, meet AML and sanctions obligations, process transactions, provide platform and support services, manage risk, investigate complaints, prevent fraud, improve systems and comply with law.
4. Legal bases
Depending on the context, processing can be necessary to enter or perform a contract, comply with legal obligations, protect legitimate business and security interests, establish or defend legal claims or act on consent.
6. International transfers
Services can involve processing in countries other than the client’s country. Contractual, organisational or legal safeguards may be used where required.
7. Retention and security
Records are retained for the period required by financial-services, AML, tax, complaint, contract and legal obligations. Security controls are used to reduce unauthorised access, but no system can be guaranteed completely secure.
8. Privacy rights
Depending on applicable law, you may have rights to access, correct, restrict, object, erase, port or complain about processing. Some financial-services records cannot be deleted immediately because of legal retention duties.
9. Marketing and preferences
Marketing communication is sent where permitted. You can use the unsubscribe method or contact DOYOS to update preferences. Service and regulatory messages may still be sent when necessary for the account.
10. Contact and complaints
Send privacy requests to compliance@doyos.com with enough information to verify identity and locate the relevant records. You may also have a right to complain to an applicable data-protection or regulatory authority.