Help centre
Find clear answers about account opening, funding, MetaTrader 5, trading conditions, security and partnership access.
Trading leveraged products involves significant risk.
Start with the area closest to your question
Never include a password, PIN, full card number or private key in a support request.
Opening an account
How verification, demo access, account types and regional eligibility work.
Open answersFunding and withdrawals
Payment ownership, transaction status, processing and common review reasons.
Open answersMetaTrader 5
Downloads, login details, servers, Market Watch, charts and order basics.
Open answersTrading conditions
Spreads, commission, swap, leverage, market hours and execution.
Open answersAccount security
Passwords, suspicious messages, portal access and payment verification.
Open answersPartners
Introducing Broker onboarding, reporting, marketing and agreement questions.
Open answersRegistration and verification
Account access is subject to eligibility, identity checks and local restrictions.
How do I open a demo account?
Use the registration page, create your personal area and choose a demo account where available. Demo funds are virtual and cannot be withdrawn.
Which documents may be required?
A valid identity document, proof of address and, where relevant, source-of-funds or corporate ownership documents.
Why is my country unavailable?
Services may be restricted by local law, licensing scope, internal policy or payment-provider availability.
Can I have more than one trading account?
Eligible clients may be able to create additional live or demo accounts through the portal, subject to limits and account availability.
Deposits and withdrawals
Use the authenticated portal and a payment method owned by the verified client.
Where can I see available methods?
Sign in to the client portal. Methods are displayed according to the verified profile, country, currency and provider status.
Why is a withdrawal pending?
Payment ownership, profile changes, transaction monitoring, provider processing or additional document checks can affect timing.
Can I withdraw to a new bank account?
A new destination may require ownership evidence and can be subject to return-to-source or anti-fraud controls.
Do you accept third-party payments?
Third-party deposits are generally restricted unless a documented arrangement is approved for a corporate or joint account.
Platform access
Use the official DOYOS server details assigned to the trading account.
Where do I find the account number and server?
Sign in to the client portal and open the trading-account details. Copy the exact login and server name into MT5.
Why can’t I see a symbol?
Open Market Watch, use “Symbols” or “Show All,” then check whether the market is available for the account group.
Can I use the same account on several devices?
Supported desktop, mobile and web terminals can connect to the same account. Protect credentials and monitor active access.
Can I run Expert Advisors?
EA support depends on account and strategy rules. The Windows desktop terminal is normally required for automated operation.
Prices, orders and margin
The live symbol specification and account agreement are the final reference.
Why was my order filled at a different price?
Market orders and triggered stop orders can experience positive or negative slippage when price changes or liquidity is limited.
What is margin level?
It is equity divided by used margin, expressed as a percentage. Falling margin level can lead to margin call and automatic closure.
Are spreads fixed?
No. Spreads vary with the market, product, account and liquidity conditions.
Where do I see market hours?
Open the symbol specification in MT5 and review DOYOS holiday notices.
Protect your access
DOYOS will not need your portal password, MT5 password or private wallet key.
How do I verify a DOYOS message?
Use the contact details published on the official website and verify unusual requests independently.
What if my email account was compromised?
Secure the email account first, change portal passwords from a trusted device and contact support immediately.
Can support remotely control my computer?
Do not allow unsolicited remote access. Fraudsters often use screen-sharing or remote-control tools to capture credentials and payments.
How should I report an impersonation attempt?
Send the sender address, phone number, payment details, screenshots and time of contact to the official support or abuse channel.
Introducing Broker support
Commercial terms, marketing rules and payment conditions are defined in the partner agreement.
How do I apply as an IB?
Complete the partner enquiry, provide business and traffic information, and pass the required due diligence.
How are referrals tracked?
Approved partners receive portal and link tools. Attribution and commission follow the signed commercial terms.
Can I make profit claims in advertising?
No misleading, guaranteed or unapproved performance claims should be used. Follow DOYOS brand and compliance rules.
When are commissions paid?
Payment cycle, validation, thresholds and reversals are defined by the partner agreement and portal statement.
Still need help?
Contact the DOYOS team with your account number, a clear description and non-sensitive supporting details.