1. Scope of this policy
This policy explains how DOYOS handles refunds of deposited funds, failed transactions and unused balances. It complements the funding and withdrawal terms set out in the client agreement.
2. Deposit refunds
Where a deposit was made in error or cannot be credited to your trading account, the amount is returned to the original source of funds using the same method, less any processor fees charged by the payment provider.
3. Withdrawal processing
Withdrawal requests are processed to the verified source of funds. Timing depends on the payment method. DOYOS does not charge deposit or withdrawal commissions, but intermediary banks or processors may apply their own fees.
4. Failed and reversed transactions
If a transaction fails, is duplicated or is reversed by the provider, DOYOS will correct the account balance and, where funds were debited externally, initiate a refund to the original method.
5. Dormant and closed accounts
Balances on closed or dormant accounts remain yours and may be withdrawn on request, subject to completed verification and applicable compliance checks.