1. Purpose
DOYOS aims to identify and manage situations where the interests of the company, employees, related parties, partners or one client could conflict with the interests of another client.
2. Potential conflicts
- DOYOS or a related party may act as counterparty or hedge client exposure.
- Different account pricing or commercial terms may apply to different clients.
- Partners may receive commission linked to introduced client activity.
- Employees or service providers may have personal or commercial interests.
- Order aggregation or allocation can create competing client interests.
3. Organisational controls
Controls can include separation of duties, access restrictions, supervision, approval processes, remuneration review, personal-account dealing rules, information barriers, recordkeeping and independent compliance oversight.
4. Partner and remuneration disclosure
An Introducing Broker or other partner may receive commission from DOYOS. This commercial relationship should be disclosed where required and does not remove the client’s need to assess the product independently.
5. Execution and pricing
Execution and pricing arrangements are governed by account terms and the execution policy. Monitoring is used to identify outcomes that could indicate unfair treatment, error or unmanaged conflict.
6. Disclosure and avoidance
Where organisational controls are not sufficient to prevent material harm, DOYOS may disclose the nature or source of the conflict before providing the service or may decline, restrict or stop the activity.
7. Reporting a concern
Clients can raise a potential conflict through contact@doyos.com or the formal complaint process. Include the facts, relationship, date and outcome of concern.